Help and Support

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FAQ

Frequently asked by users

In what cities are Motor Souq showrooms?
Motor Souq has showrooms in Jeddah, Riyadh, Dammam, Makkah, and Madinah.
What is the difference between a user account and a car gallery?
  • Pay the value of the car in full, whether through the point-of-sale network, or a bank transfer to one of our bank accounts that the sales or customer service consultant will provide you with.
  • A copy of your ID/Iqama.
  • A copy of the license.
  • Purchase an insurance policy that matches the applicant’s ID number.
What are the available payment methods?
  • Point of sale network (Mada + Visa and MasterCard)
  • Bank transfer to one of the company’s accounts
What are the requirements for purchasing a car through installments - lease-to-own?
  • Minimum work period: one month for a government employee - and 3 months for a private sector employee
  • Salary disclosure letter
  • A copy of your ID/Iqama
  • A copy of the license
  • Account statement of the last 3 salaries
  • Wage certificate from social insurance for private sector employees

*Required documents vary depending on the financing agency.

Does the purchase price include issuing plates?
Yes
Are cars covered by warranty inside the Kingdom?
Yes. According to the agency’s warranty policy.
Do you have a car delivery service?
Yes
Can I buy a car without having to visit branches?
Yes. You can browse cars on our website, choose the car that suits you, and place a purchase order for it. Customer service will contact you to verify your information and provide you with all requirements to complete the purchase process.
In the case of purchasing on financing - can I travel by car outside the Kingdom?
Yes, but you have to issue an external authorization from the financing entity.
In the case of purchasing on financing - can I purchase without a down payment?
Yes, but it depends on the terms and conditions of the financing party and the customer's credit history.
In the case of purchasing on financing - Can I pay the last payment in installments?
Yes, but it depends on the terms and conditions of the financing party and the customer's credit history.
Are there any additional services that you provide?
Yes. We provide services like tinting and nano-ceramic application.

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